Frequently Asked Questions

Everything you need to know about shopping with Igloo®

What is the standard shipping timeframe for Igloo® apparel?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

How do I initiate a return or exchange?

We offer a 30-day return policy. Items must be unworn with tags attached. Visit our Return Portal on the website to generate a prepaid shipping label and start your exchange process.

How can I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best results.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials ethically sourced?

Yes, Igloo® is committed to sustainable fashion. We partner with certified manufacturers who prioritize ethical labor practices and use eco-friendly fabrics wherever possible.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.